Help

How can I contact you?

Email us:  support@stitchdiva.com

We are a small, internet-based company and can provide support via email only.  We will respond to your email within one business day, if not sooner. Our hours of operation are: Monday through Friday, 9am - 5pm, Pacific Time Closed weekends and for US holidays.

We provide online support for help with orders, inquiries on our products and assistance with our patterns in case of pattern error. We apologize that we can not provide either one-on-one assistance with basic knit and crochet questions or general "how to" questions concerning our patterns. If you are looking for some immediate “hands-on” help, please visit one of the following websites.

And last but not least, be sure to subscribe to our newsletter so you don’t miss out on our new free tutorials and products! Subscribe   See our latest newsletter.

How do I download a pattern?
Please find general info about our downloads here.
If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Order History.
I'm trying to open the pattern and it is asking for a PASSWORD
As described on our downloads page all of our pdf downloads are password-protected. You are presented with 3 files to download after checkout, one of them says "READ FIRST". Please download this file and read it as it contains the password.
I had problems with my download. How can I re-download my pattern?
If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Order History.
I lost my pattern PDF file. Can I download it again?
If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Order History.
Can you help me resize one of your patterns?
Unfortunately, we do not have the resources required to modify our patterns to fit other-than-published sizes based on customer request. We have included some information that you may find helpful in attempting to modify our patterns for yourself.

Pattern modification is based on gauge. By understanding the number of rows and stitches that you are knitting/crocheting in a 4" x 4" square (minimum size to accurately swatch), you are able to determine the number of rows and stitches you require to knit/crochet any shape you can dream up. While this exercise is mainly mathematical and based on preportion, it is an exercise in artistry as well and many people learn how to modify patterns through hard-won experience and hands-on classes.

Many local yarn stores will offer pattern modification classes. In addition to yarn stores, events such as CGOA/TKGA and Stitches offer workshops in pattern modification.

Although we are unaware of any websites that offer info on pattern modification, there are 2 currently available books we know of that offer some instruction in modifying a pattern:

The Joy of Knitting Companion by Lisa Myers

The Knitter's Handy Book of Patterns by Ann Budd

I have an idea for a pattern. How do I send it?
We really appreciate receiving pattern ideas from our customers. Although we can not guarantee that we will use your idea, each request receives serious consideration. Please email requests to support@stitchdiva.com. We really do need a picture in order to take an idea to a pattern - so please include a picture as a link or attachment to your email.
What address can I use for Check or Money Order?
Please do not send payment without first entering an order on our website. We do not accept payment without an order number. You can send check or money order in the mail. We encourage you to pay via credit card or paypal, as it can take us up to 6 weeks to process mailed payments. If you do send in payments by mail, please know that money order is preferred and we are able to process your money order payment more quickly.

Make check or moneyorder payable in US $ to:

Stitch Diva Studios
PO Box 1701
Fremont, CA 94538
USA

PLEASE include a printed page of your order information/order confirmation page. This is VERY IMPORTANT - in allowing us to identify your payment.
How can I convert a pattern between knit and crochet?

Converting between knit and crochet is an art - we are unable to do this conversion for you, but we encourage you to try this yourself! Here are some links to get you started:

http://www.planetshoup.com/easy/tips/convert.shtml

http://www.ehow.com/how_18632_convert-knitting-pattern.html

http://www.homegardenreviews.com/From_Needles_to_Hook_convert_Knit_to_Crochet_157367124X.html

Crochet Hook Size Conversion Info
For conversion information between metric and letter hook sizes, see the following link:

www.yarnstandards.com/hooks.html

How do I convert your patterns to International Notation?
For U.S. to International crochet notation conversion, please see following link:

www.crochet.com.au/tips.cfm