Frequently Asked Questions

Downloading Patterns

Orders and Shipping

General Pattern Help

Pattern Usage


How do I download a pattern?
Please find general info about our downloads here. If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Downloadable Products Order History.
I had problems with my download. How can I re-download my pattern?
If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Downloadable Products Order History.
I lost my pattern PDF file. Can I download it again?
If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Downloadable Products Order History.
I never received my order, and the delivery confirmation number says it is in transit.
This happens rarely, but please follow these steps if this is via USPS (US Postal Service). First, please check with your post office to see if they are holding the package. Sometimes they forget to leave notices. If they do not have it and it is within 30 days of your order, please contact us with your order info and we will put a trace on the package. If the package is indeed declared "lost" by the USPS and doesn't arrive within 45 days, we will replace your order.
I never received my order, even though the delivery confirmation number says it was delivered.
First, please check with your post office to see if they are holding the package. Sometimes they forget to leave notices. If they do not have it, yet they claim you received the package, we have to stand by that. We are sorry that we are unable to provide a refund or replacement on packages that are claimed "delivered" by the carrier.
Customs, Duties & Taxes for International Orders
You are responsible for assuring that the items you order from our website can be lawfully imported to the destination country. When ordering from StitchDiva.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Can you help me resize one of your patterns?
Unfortunately, we do not have the resources required to modify our patterns to fit other-than-published sizes based on customer request. We have included some information that you may find helpful in attempting to modify our patterns for yourself. Pattern modification is based on gauge. By understanding the number of rows and stitches that you are knitting/crocheting in a 4" x 4" square (minimum size to accurately swatch), you are able to determine the number of rows and stitches you require to knit/crochet any shape you can dream up. While this exercise is mainly mathematical and based on preportion, it is an exercise in artistry as well and many people learn how to modify patterns through hard-won experience and hands-on classes. Many local yarn stores will offer pattern modification classes. In addition to yarn stores, events such as CGOA/TKGA and Stitches offer workshops in pattern modification. Although we are unaware of any websites that offer info on pattern modification, there are 2 currently available books we know of that offer some instruction in modifying a pattern:
How can I convert a pattern between knit and crochet?
Converting between knit and crochet is an art - we are unable to do this conversion for you, but we encourage you to try this yourself! Here are some links to get you started:
Crochet Hook Size Conversion Info
For conversion information between metric and letter hook sizes, see the following link: http://www.craftyarncouncil.com/hooks.html
How do I convert your patterns to International Notation?
For U.S. to International crochet notation conversion, please see following link: www.crochet.com.au/tips.cfm
Can I use your patterns to sell things on Etsy, etc?
Our patterns are for your personal use only and not to be used to create items for commercial gain. If you are interested in earning income by selling items created by our patterns, please click here.
Can I use your tutorials as a handout in my knit/crochet class?
You have our permission to use our patterns as long as you print our tutorial pages in their ENTIRETY and include the following text on each page of the handout: "Reprinted with permission of Stitch Diva Studios. Visit StitchDiva.com online for free patterns, tutorials, kits, tools and more!"