Frequently Asked Questions

Downloading Patterns

• How do I download a pattern?
• I had problems with my download. How can I re-download my pattern?
• I lost my pattern PDF file. Can I download it again?

Orders and Shipping

• I never received my order, and the delivery confirmation number says it is in transit.
• I never received my order, even though the delivery confirmation number says it was delivered.
• What address can I use for Check or Money Order?

General Pattern Help

• Can you help me resize one of your patterns?
• How can I convert a pattern between knit and crochet?
• Crochet Hook Size Conversion Info
• How do I convert your patterns to International Notation?

Pattern Usage

• Can I use your patterns to sell things on Etsy, etc?
• Can I use your tutorials as a handout in my knit/crochet class?

How do I download a pattern?

Please find general info about our downloads here. If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Downloadable Products Order History.

I had problems with my download. How can I re-download my pattern?

If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Downloadable Products Order History.

I lost my pattern PDF file. Can I download it again?

If you are a returning customer wanting to download a pattern you have previously purchased, you can access your downloads by logging in and viewing your Downloadable Products Order History.

I never received my order, and the delivery confirmation number says it is in transit.

This happens rarely, but please follow these steps if this is via USPS (US Postal Service). First, please check with your post office to see if they are holding the package. Sometimes they forget to leave notices. If they do not have it and it is within 30 days of your order, please contact us with your order info and we will put a trace on the package. If the package is indeed declared "lost" by the USPS and doesn't arrive within 45 days, we will replace your order.

I never received my order, even though the delivery confirmation number says it was delivered.

First, please check with your post office to see if they are holding the package. Sometimes they forget to leave notices. If they do not have it, yet they claim you received the package, we have to stand by that. We are sorry that we are unable to provide a refund or replacement on packages that are claimed "delivered" by the carrier.

What address can I use for Check or Money Order?

Please do not send payment without first entering an order on our website. We do not accept payment without an order number. You can send check or money order in the mail. We encourage you to pay via credit card or paypal, as it can take us up to 6 weeks to process mailed payments. If you do send in payments by mail, please know that money order is preferred and we are able to process your money order payment more quickly. Make check or moneyorder payable in US $ to:

Stitch Diva Studios

848 N. Rainbow Blvd. #688

Las Vegas, NV 89107

USA

PLEASE include a printed page of your order information/order confirmation page. This is VERY IMPORTANT - in allowing us to identify your payment.

Can you help me resize one of your patterns?

Unfortunately, we do not have the resources required to modify our patterns to fit other-than-published sizes based on customer request. We have included some information that you may find helpful in attempting to modify our patterns for yourself. Pattern modification is based on gauge. By understanding the number of rows and stitches that you are knitting/crocheting in a 4" x 4" square (minimum size to accurately swatch), you are able to determine the number of rows and stitches you require to knit/crochet any shape you can dream up. While this exercise is mainly mathematical and based on preportion, it is an exercise in artistry as well and many people learn how to modify patterns through hard-won experience and hands-on classes. Many local yarn stores will offer pattern modification classes. In addition to yarn stores, events such as CGOA/TKGA and Stitches offer workshops in pattern modification. Although we are unaware of any websites that offer info on pattern modification, there are 2 currently available books we know of that offer some instruction in modifying a pattern:

• The Joy of Knitting Companion by Lisa Myers
• The Knitter's Handy Book of Patterns by Ann Budd

How can I convert a pattern between knit and crochet?

Converting between knit and crochet is an art - we are unable to do this conversion for you, but we encourage you to try this yourself! Here are some links to get you started: http://www.planetshoup.com/easy/tips/convert.shtml http://www.ehow.com/how_18632_convert-knitting-pattern.html http://www.homegardenreviews.com/From_Needles_to_Hook_convert_Knit_to_Crochet_157367124X.html

Crochet Hook Size Conversion Info

For conversion information between metric and letter hook sizes, see the following link: www.yarnstandards.com/hooks.html

How do I convert your patterns to International Notation?

For U.S. to International crochet notation conversion, please see following link: www.crochet.com.au/tips.cfm

Can I use your patterns to sell things on Etsy, etc?

Our patterns are for your personal use only and not to be used to create items for commercial gain. If you are interested in earning income by selling items created by our patterns, please click here.

Can I use your tutorials as a handout in my knit/crochet class?

You have our permission to use our patterns as long as you print our tutorial pages in their ENTIRETY and include the following text on each page of the handout: "Reprinted with permission of Stitch Diva Studios. Visit StitchDiva.com online for free patterns, tutorials, kits, tools and more!"